Customer Service Associate

Customer Service Associate

Job Summary of Customer Service Associate:

In this customer-interfacing position, individuals have the opportunity to engage with a diverse range of clients in a retail setting that is dedicated to delivering exceptional service. Responsibilities include greeting customers, managing products, and facilitating purchases by offering product insights and promotional information. Having a positive and team-oriented attitude is essential for contributing to a productive retail team and creating a seamless shopping experience.

Job Duties and Responsibilities of Customer Service Associate:

• Engage with clients in a pleasant and proficient style.
• Help patrons in selecting items that match their needs.
• Familiarize clients with newly arrived or prominently featured items.
• Inform customers about the ongoing sales, promotions, and discounts available.
• Present customers with suitable cross-selling options to increase their overall purchase value.
• Address customer concerns by providing relevant details on product information or services offered.
• Maintain the stock levels and arrangement of shelves and racks in an orderly fashion.
• Improve the effectiveness of handling product exchanges and returns smoothly.
• Engage in teamwork to ensure customers receive excellent service.

Qualifications and Experience of Customer Service Associate:

• Candidates must possess a high school diploma or its comparable alternative.
• A bachelor’s degree in marketing or an associated field is considered advantageous.
• Experience working in retail sales or a related customer service capacity is valued.
• It is beneficial to be well-versed in visual merchandising strategies.
• Capability to inventory, arrange, and sustain product demonstrations.
• Strong communication and relational aptitude.
• Effective problem-solving abilities.
• Skilled in meticulous attention to detail and strong organizational capabilities.
• Cultivating a team-centric attitude with a can-do spirit.

Benefits of Customer Service Associate:

• 401(k) Retirement Plan
• Attain Promotional Money (PM) by excelling in sales of specified products
• Merchandise can be obtained at a lower cost by staff members

About Company:

With a reach extending to over 5,000 outlets, GNC has positioned itself as a key player on a global scale. The GNC franchise is celebrated for its innovative products and exceptional customer service, blending profound industry insight with a dedication to helping individuals achieve their wellness objectives. GNC places a premium on nurturing a supportive and dynamic team environment that champions growth and personal enrichment.