Personal Banking Associate

Personal Banking Associate

Job Summary of Personal Banking Associate:

Your duty includes delivering outstanding service to both internal and external customers, assisting with service transactions like deposits, payments, account changes, and sales referrals. The key focus is on deepening client relationships through active engagement and promoting the use of digital platforms.

Job Duties and Responsibilities of Personal Banking Associate:

• Optimize sales outcomes and customer engagement by showcasing products and educating customers on ATM, Online, and Mobile banking solutions.
• Function as an expert in the subject matter and deliver versatile help across branch operations as needed.
• Acquire a broad and thorough understanding of all Citi products and services, embodying a positive, customer-centric approach in interactions.
• Quickly resolve account-related issues and promptly reply to customer inquiries.
• Proactively communicate with clients on-site to identify their needs, demonstrate digital capabilities, and appropriately guide them to services.
• Utilize digital marketing resources along with technology to showcase product offers and financial solutions.
• Organize meetings between customers and suitable Citi allies through a blend of physical and digital touchpoints.
• Acknowledge customer problems with a sense of ownership to ensure their satisfaction, guiding clients towards self-help resources when necessary.
• Provide exceptional floor control by warmly greeting and assisting clients, guaranteeing their needs are promptly addressed.
• Process financial transactions compliant with bank policies and maintain accurate records of cash handling operations.
• Cultivate a friendly ambiance, foster collaborative efforts among team members, and contribute to a positive branch culture.
• Enlighten customers on the benefits they can receive from utilizing Citi’s digital and self-service banking tools.
• Follow Citibank’s operational, legal, and regulatory steps to ensure the security of client and bank assets.

Qualifications and Experience of Personal Banking Associate:

• Customer service, digital engagement, and basic sales or referrals experience should fall within the one to three-year range.
• Personalized service experiences with clients.
• Prioritizing customer care and showing eagerness to support clients as needed.
• Superior skills in conveying ideas through both speaking and writing proficiently.
• Demonstrating analytical thinking and adept problem-solving skills is imperative in many situations.
• Core proficiency in utilizing digital banking applications and resources.
• Experience in retail is considered a valuable skill set.
• Education: High school completion or an equivalent qualification is a must.

Benefits of Personal Banking Associate:

• Comprehensive medical, dental, and vision insurance plans.
• An employer-sponsored retirement savings plan, such as a 401(k) with contributions from the company, provides a way for employees to save for retirement and receive additional financial assistance.
• Insurance alternatives for safeguarding against life uncertainties, accidents, and disabilities.
• Programs dedicated to fostering the well-being of company employees.
• Time away from work that is compensated, including vacation, sick days, and public holidays.
• Criteria for eligibility for optional bonuses and employee retention initiatives.

Salary:

The remuneration for this part-time job can fluctuate between $24.05 and $31.37 per hour, resulting in an annual full-time salary range of $50,030.00 to $65,270.00.

About Citi:

Citi, a renowned multinational bank, provides a vast array of financial products and services to clients worldwide, ranging from consumers and corporations to governments and institutions. The organization prioritizes diversity and inclusivity, striving to offer equal opportunities to all eligible candidates. Situated in Oakland, California, this position echoes Citi’s mission of serving customers with integrity and inventive solutions.